Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept online?
What is the cancellation policy if I am unable to attend?
How do I cancel a registration?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

How do I create a new user account?

Our courses are open to the general public. In order to register for courses online, you must have an account with UTSA's Office of Extended Education. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.

You can go to our "Add New Profile" page to create a new account. You must have an email address to set up an account with us. The email address used to sign up for an account cannot be assigned to another user in our system. This email address is also where we will send important logistical information like classroom numbers, maps for parking, etc.

What courses do you currently offer?

Use the links under COURSES (in the left hand navigation) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:
  1. Look Up Course. look up the course you want to enroll in on our Course Listing page.

  2. Enroll in the Course. click the "Enroll Yourself" button on the Course Information page to start the registration process. Click "Enroll Someone Else" to enroll on behalf of someone.

  3. Log on. From here, you will log on to the system using your email address and password. If you do not have an account, you will have the option to create one using "Add New Account" button. Note: if you're already logged on, this step will be skipped.

  4. Review Course Fees. On this page in the Enrollment Cart, you will have the option to choose a basic registration fee or discounted fee (terms apply). You will also have the option to purchase parking at UTSA.

  5. Add More Courses. If you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.

  6. Proceed to Checkout. Once you have added all the desired courses,, click the Proceed to Checkout button to continue the registration process. You will be taking to our grey payment window that accepts all major credit cards. If you hit back during this process, you will lose the gateway to pay, and will need to call our offices (210.458.2411) and provide credit card information over the phone.

  7. Registration Confirmed. After you provide payment, the Registration Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.
***Important Note for those paying by Credit Card
The Wait page will be displayed to you while the system is waiting for credit card approval. DO NOT move away from this page (click your Back button, select another URL, etc.) until the process is completed. If you do, the approval process is aborted and you WILL NOT be enrolled in the course.

Which methods of payment do you accept online?

We accept major credit cards. These include MasterCard, Visa, Discover, and American Express.

Cancelling, Refunds, and Deadlines

Refunds and withdrawals are processed according to the following rules:

  • A full refund (minus $10 processing fee) will be processed when an email request to withdraw from a class is received six business days days prior to the start of the class you registered for
  • A 75% refund (minus $10 processing fee) is processed if withdrawal from class is within five business days from the start date. Extended Education must receive an email request to withdraw no later than 12pm (Central Time) on the last day before the start of the class
  • Please send your request to withdraw to extended.ed@utsa.edu
  • Refunds are NOT allowed once classes have started.
  • Refunds are processed ONLY in the format payment was received. Payments made by credit cards will be refunded ONLY to the card used for payment.

Please note that some courses do have customized deadlines. Make sure to visit the webpage for the class you are registering for to read their class withdrawal deadlines!



How do I cancel a registration?

You cannot cancel a registration online. To cancel a registration, you must contact:

Extended Education Staff
210-458-2411
extended.ed@utsa.edu *

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates) and a day time phone number where we can contact you.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:
  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned